Privacy Policy

Privacy Policy

This privacy policy explains how Neat House processes personal data in connection with residential and office cleaning services, including move-in and move-out cleaning, quotations, bookings, and related communication.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
GDPR
EU framework

GDPR Overview

Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We use data in a manner that is relevant, limited, and proportionate to the service relationship.

If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
Datatilsynet
This section describes rights and processing principles under the GDPR where applicable.
GDPR-aware data handling

Your GDPR Rights

Where applicable, you may have the right to access your data, request correction, request deletion, restrict or object to certain processing, and request data portability. If processing is based on consent, you may withdraw consent for future processing. You may also lodge a complaint with the competent supervisory authority.

The scope of each right depends on the legal basis and the context of the request.

Data Processing Overview

How personal data is used and shared

This section outlines the main purposes for processing personal data, the types of external recipients involved, and the legal framework that supports limited data sharing.

Purpose of use

How We Use Data

We use personal data to respond to inquiries, prepare and confirm quotations, review property scope and access arrangements, schedule appointments, carry out cleaning services, manage completion handover, process payments, maintain business records, handle complaints or follow-up questions, and meet legal or accounting obligations. Technical data may also be used to secure and improve the website.

Processing is limited to the operational needs of the cleaning service and the website.

Third-party sharing

Service Providers

We may share personal data with trusted service providers that support website hosting, communication handling, scheduling, payment processing, or other operational tasks. These parties act on our instructions or as independent controllers where required by law and may process data only for the agreed purpose.

Service providers receive only the information needed for their assigned function.

Legal basis

Legal Disclosure

We may disclose personal data to public authorities, legal advisers, or other parties when necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect our rights and the rights of others.

Disclosure may be required where law, court order, or public authority process applies.

Contact Information

Email contact
[email protected]
Telephone contact
+45 34 25 04 08
Postal address
Kirkevejen 21, 8471 Sabro
Privacy contact
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
Contact Page
User Rights

Your Rights

You may have rights to know what data we hold, to correct inaccurate information, and to object to or limit certain uses of your data. Where we rely on consent, you may withdraw it for future processing. Some requests may be limited where we must keep information for legal, contractual, or security reasons.

Privacy rights are handled in line with applicable data protection law.
Requests

Submitting Requests

To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for information needed to verify your identity and to locate the relevant records. If a request cannot be fully granted, we will explain the reason where permitted by law.

Requests are reviewed against the identity of the requester and the records involved.
Data Retention

Data Retention

We keep personal data only for as long as needed for the relevant purpose, including service administration, recordkeeping, dispute handling, and legal compliance. When data is no longer needed, it is deleted or anonymised in accordance with our internal retention practices.

Retention depends on the purpose of the record and any legal or accounting duty that applies.
Policy Updates

Policy Changes

The updated version will apply from the date it is published unless a different effective date is stated. We may provide additional notice for material changes where appropriate.

We may revise this policy when our processing practices or legal obligations change.
01

Data We Collect

Depending on how you interact with Neat House, we may process contact details, property and access information, booking preferences, communication content, service scope details, condition photos if you choose to provide them, payment-related information, and basic technical data such as device and usage information from the website.

We collect only the data needed to handle inquiries, bookings, and service administration.
02

How We Collect Data

We receive personal data from website forms, phone calls, email messages, and other direct communications. We may also generate data internally during scheduling, quotation handling, access confirmation, service delivery, and completion handover. Technical data may be collected automatically when the website is used.

Most information comes directly from the person making the inquiry or arranging the service.
03

Cookie Types

Necessary cookies help the site function and support basic security and form handling. Preference cookies may remember limited settings. Analytics cookies, if used, help us understand how the site is used and improve its performance. Cookies may be session-based or persistent depending on their purpose.

The website may use cookies that are necessary for operation and cookies that support analysis or preferences.
04

Cookie Controls

You may block or delete cookies through your browser settings. If your browser is configured to reject certain cookies, some website functions may not work as intended. Where the website provides a cookie notice or preference tool, you may use it to manage non-essential cookies.

Cookie preferences can be adjusted through browser settings and, where available, site controls.